Shipping and refund

  • Due to the Covid-19, preparation and shipping time may be longer than usual, we are unfortunately unable at this time to guarantee standard shipping delay . We appreciate your kind understanding and patience

  • Unless exception, an order will be processed within 48 hours following a purchase. The standard delivery time is 2 to 9 business days. You may opt for expedited delivery on the delivery mode page.
  • A return could be accepted within 3 days after reception. Please kindly contact us to arrange a return and be eventually refunded. Items must be in the condition you received them. Shipping fees as well as any loss in value will be at buyer's expense.
  • Several shipping companies are in charge of the delivery and return of our local, national and international shipments. Tsena Gasy may not in any case be held responsible for an error, delay or loss related to carrier services. To follow up an order, please go to carrier website with the tracking nunber generated by the system.
  • We thouroughly do a quality control before shipping to satisfy our customers. Perishable items are not elligible for return nor refund.